Atlantic Highway Management Corporation Limited
(AHMCL) is proud to be the Operator of the Cobequid Pass toll highway since 1997. AHMCL is responsible for the operation and financial reporting to Highway 104 Western Alignment Corporation. As the Operator, AHMCL's is responsible for the operation and collection of tolls and reporting to Highway 104 Western Alignment Corporation. In addition we provide customer satisfaction by demonstrating a high level of service, care and quality to each and every customer. The volume of traffic on the Cobequid Pass averages 8400 vehicles per day.
The collections of tolls are contracted to the Corps of Commissionaires who operate the tollbooths 24 hours/365 days a year and have done so since operations began in 1997. The Corps of Commissionaires are not only responsible for the collection of tolls; they are the "uniformed ambassadors" for the company. These men and women are not limited to toll collections but are challenged daily with requests to provide motorists with directions, distances, locations and weather/road reports to name but a few of their chores. A typical day on the job has, on occasion, included assistance with minor vehicle repairs, first-aid and friendly advice when asked.
Another major contributor to the operation is the Customer Service Center. The CSC staff are a friendly, helpful group who provide customer satisfaction in a number of ways. They provide a high level of service, care and quality to each and every customer who attend at the counter, on the phone or by email. They are responsible for maintaining positive working relationships with clients and managers.
In addition to meeting our customers' needs, AHMCL's administrative responsibilities include collection of tolls, maintenance of the plaza and electronic tolling equipment, upkeep of the facility and submission of financial reports to the Highway 104 Western Alignment Corporation. These requirements are set out in an Operating Agreement and are subject to an independent annual audit.
The facility provides employment to residents of both Cumberland/Colchester counties as well as utilizing local suppliers of goods and services whenever possible. The result is an annual budget exceeding two million dollars.
After eighteen years and millions of vehicles, we continue to enjoy serving our customers. We have experienced many situations and events both heartwarming and inspiring and as a bonus, we have met many wonderful, appreciative people.
Our mission is to be the Operator of choice for now and the future by providing our clients with a positive, professional service.
Enjoy your trip through the Cobequid Pass.
Highway 104 Western Alignment Corporation